Privacy policy

📄 Privacy Policy

(Kelston Machinery – New Zealand)

Privacy Policy

Last updated: 11 August 2026

Kelston Machinery is operated by Iron Runner Ltd ("Kelston", "we", "us", or "our").

We are committed to protecting your privacy in accordance with the Privacy Act 2020 (New Zealand).

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit kelston.nz, create an account, make a purchase, participate in Kelston Rewards, or otherwise interact with us.

1. Information We Collect

We may collect personal information including:

  • Name
  • Business or company name
  • Email address
  • Phone number
  • Billing and delivery address
  • Order and purchase history
  • Trade account information
  • Payment and transaction information
  • Kelston Rewards activity and balance
  • IP address
  • Device and browser information
  • Website usage data

Full payment card details are generally processed directly by third-party payment providers and are not stored by us.

We only collect information that is reasonably necessary for our business operations.

2. How We Collect Information

We may collect information when you:

  • Place an order online or directly with us
  • Create a customer account
  • Contact or make an enquiry with us
  • Request a quotation
  • Subscribe to marketing communications
  • Apply for or use a trade account
  • Participate in Kelston Rewards
  • Use our website

We may also collect certain information automatically through cookies, analytics tools and other technologies used by our website and service providers.

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfil orders
  • Arrange delivery or collection
  • Process payments and refunds
  • Provide customer support
  • Manage customer and trade accounts
  • Send order confirmations, invoices and account communications
  • Respond to enquiries and quotation requests
  • Administer Kelston Rewards
  • Improve our website, products and services
  • Analyse website and business performance
  • Prevent fraud, misuse or unauthorised activity
  • Maintain accounting and business records
  • Comply with legal, tax and regulatory obligations

Where permitted by law, we may also send you information about products, promotions, special offers and other Kelston services. You may unsubscribe from marketing emails at any time.

4. Kelston Rewards

If you participate in Kelston Rewards, we may use your customer account information and purchase history to calculate, credit, maintain and redeem Rewards.

Eligible purchases made online and purchases made directly through Kelston may be linked to the same customer account for the purpose of maintaining your Rewards balance.

We may use third-party software and service providers to operate or support the Kelston Rewards programme.

The earning, use and redemption of Rewards may also be subject to separate Kelston Rewards Terms & Conditions.

5. Sharing Your Information

We may share personal information where reasonably necessary with service providers that help us operate our business, including:

  • Payment providers
  • Shipping, courier and logistics providers
  • Ecommerce and website providers
  • Rewards and customer loyalty platform providers
  • IT and hosting providers
  • Accounting and business software providers
  • Marketing and analytics providers
  • Professional advisers, including accountants and legal advisers
  • Government or regulatory authorities where required by law

We do not sell your personal information.

6. International Data Transfers

Some of our service providers, including ecommerce, payment, hosting or software providers, may store or process information outside New Zealand.

Where personal information is disclosed overseas, we will take reasonable steps to ensure that the disclosure is handled consistently with our obligations under the Privacy Act 2020.

7. Cookies & Analytics

Our website may use cookies and similar technologies to:

  • Enable essential website functionality
  • Maintain shopping cart and account sessions
  • Remember preferences
  • Improve user experience
  • Analyse website traffic and usage
  • Measure marketing performance
  • Help prevent fraud and unauthorised activity

Some cookies and analytics technologies may be provided by third-party services used by Kelston.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functions.

8. Storage & Security

We take reasonable administrative and technical steps to protect personal information against:

  • Loss
  • Unauthorised access
  • Disclosure
  • Misuse
  • Alteration or destruction

Payment transactions processed through third-party payment providers are subject to those providers' security systems and policies.

However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

9. Access and Correction

Under the Privacy Act 2020, you may request access to personal information we hold about you and request correction of information that you believe is inaccurate.

To make an access or correction request, please contact us using the details below.

We may need to verify your identity before providing or changing personal information.

10. Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Providing our products and services
  • Managing customer, trade and Rewards accounts
  • Maintaining accounting and transaction records
  • Resolving disputes
  • Meeting legal, tax and regulatory requirements

Information that is no longer reasonably required may be deleted, anonymised or securely disposed of where appropriate.

11. Privacy Breaches & Complaints

If we become aware of a privacy breach, we will assess and respond to it in accordance with the Privacy Act 2020, including notifying affected individuals and the Office of the Privacy Commissioner where required by law.

If you believe we have breached your privacy rights, please contact us so that we can investigate and respond.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner (New Zealand).

Website: privacy.org.nz

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.

The current version will be published on our website with the date it was last updated.

13. Contact Details

Kelston Machinery
Operated by Iron Runner Ltd
Auckland, New Zealand

Website: kelston.nz
Email: info@kelston.nz
Phone: 09 390 8878

 

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