Privacy policy

📄 Privacy Policy

(Kelston Machinery – New Zealand)

Privacy Policy

Last updated: [Insert Date – e.g. 1 March 2026]

Kelston Machinery ("we", "us", "our") is committed to protecting your privacy in accordance with the New Zealand Privacy Act 2020.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit or make a purchase from www.kelston.nz.

1. Information We Collect

We may collect personal information including:

  • Name
  • Business name
  • Email address
  • Phone number
  • Billing and delivery address
  • Order history
  • Payment details (processed securely by third-party providers)
  • IP address
  • Device and browser information
  • Website usage data (via cookies and analytics tools)

We only collect information that is reasonably necessary for our business operations.

2. How We Collect Information

We collect information when you:

  • Place an order
  • Create an account
  • Contact us
  • Subscribe to marketing emails
  • Apply for a trade account
  • Use our website

We may also collect information automatically through cookies and analytics tools.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders
  • Provide customer support
  • Manage trade accounts
  • Send order confirmations and invoices
  • Improve our website and services
  • Comply with legal obligations
  • Prevent fraud or misuse

If you opt in, we may send promotional emails. You may unsubscribe at any time.

4. Sharing Your Information

We may share your information with:

  • Payment providers (e.g., Shopify Payments, POLi, Afterpay)
  • Shipping and logistics providers
  • IT and hosting providers
  • Professional advisers (accountants, legal advisers)
  • Government authorities where required by law

We do not sell your personal information.

5. International Data Transfers

Some service providers (such as Shopify or payment processors) may store or process data outside New Zealand.

We ensure that any overseas data transfers comply with the Privacy Act 2020 and are subject to appropriate safeguards.

6. Cookies & Analytics

Our website uses cookies to:

  • Enable website functionality
  • Improve user experience
  • Analyse website traffic

We may use tools such as Google Analytics to collect anonymised usage data.

You may disable cookies in your browser settings.

7. Storage & Security

We take reasonable steps to protect personal information against:

  • Loss
  • Unauthorised access
  • Disclosure
  • Misuse

We use secure servers and encrypted payment gateways.

However, no online transmission is 100% secure.

8. Access and Correction

Under the Privacy Act 2020, you have the right to:

  • Request access to your personal information
  • Request correction of your information

To make a request, please contact us using the details below.

9. Retention of Information

We retain personal information only as long as necessary for:

  • Business purposes
  • Legal compliance (e.g., tax and accounting requirements)

10. Complaints

If you believe we have breached your privacy rights, please contact us.

If you are not satisfied with our response, you may contact:

Office of the Privacy Commissioner (New Zealand)
Website: www.privacy.org.nz

11. Contact Details

Kelston Machinery
Auckland, New Zealand

Email: info@kelston.nz
Phone: 09 390 8878